Due to the custom nature of our products there are no refunds on orders/fabrics. The only exception to this rule is if we have failed to properly represent what you are purchasing in terms of fabric content; fabric type and size. If you have an issue with a fabric you have received, please email: email@example.com and we will be happy to address your concerns. We reserve the right to replace the fabric first at our discretion a refund may be given should we find that we made an error. Furthermore, you must report any issue within 7 days of receiving your fabric shipment. After this period of time we reserve the right to deny compensation or replacement yardage.
Should we deem you are due a monetary refund, you will be refunded via your original form of payment.
In custom printing flaws can happen. We feel it necessary to set a strict flaw policy for this reason. Any flaw within 6" of the selvage is not cause for replacement or refunded yardage. In the event that you locate a flaw in the material or printing LARGER than a US quarter, please notify us. All flaws/shortages MUST BE REPORTED within 7 days following the delivery of your order. Any flaw/shortage identified after that period of time will not be refunded/replaced.
Lastly, please, if you are ever unhappy or concerned about something please email me. Jumpingjulian@yahoo.com I am very easy to work with and ultimately want you to be happy. I am human, I make mistakes from time to time. If you are unhappy, i need to be aware of it. I cannot fix, what I don't know is broken. I appreciate your understanding.